Home / Warranty Policy

Warranty Policy

At Moissanite.vip, we take pride in the quality and craftsmanship of our gemstone jewelry. We offer a 1-year warranty on all our products, covering any manufacturing defects but excluding any damage caused by misuse or not following care instructions.

Warranty Conditions

Please note the following conditions for our warranty:

  • The warranty is valid for 1 year from the date of purchase.
  • The warranty covers manufacturing defects only. It does not cover damage caused by accidents, misuse, or not following the care instructions provided with the product.
  • The warranty is void if any repairs or modifications have been attempted by anyone other than authorized Moissanite.vip representatives.

Warranty Process

In the event of a defect that falls under our warranty, please follow these steps:

Step 1: Initiate your warranty claim by emailing us at service@moissanite.vip. Please provide your order number and a detailed description of the issue. Photos of the defect are also helpful. Our customer service representatives will determine your eligibility for a warranty claim.

Step 2: Once our customer service has approved your claim and provided our return address to you, please ship the item for repair within 3 working days following our instructions. We recommend using a shipping method that provides both tracking and signature confirmation. If the item to be repaired is shipped without a tracking number and gets lost in transit, we will be unable to proceed with the warranty claim.

Step 3: Upon receiving your item, we will inspect and repair the item within 3-5 working days. Following this, we will ship the repaired item back to you.

Contact Us

If you have any questions or concerns about this policy, please contact us at service@moissanite.vip. We are here to provide the best service possible, and your satisfaction is our top priority.

Shopping Cart