30-Day Return & Exchange Policy
We want you to feel comfortable and confident when shopping at Moissanite.vip, that’s why we offer a 30-day return & exchange policy. If for any reason you’re not satisfied with your purchase, you may return or exchange the item in its as long as you contact us within 30 days from the package was received.
Return & Exchange Conditions
- Items returned without authorization will not be accepted.
- The time frame for return & exchange must not exceed 30 days from when the package was received.
- When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
Please Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Return/Exchange Process
- Step 1 : Initiate your return/exchangeE-mail us at service@moissanite.vip and let us know your order number. Our customer service representatives determine eligibility for refunds and exchanges and then a “Return & Exchange” authorization will be sent to you.
- Step 2 : Ship product backOnce our customer service has approved your request and provided our return/exchange address to you, please initiate the return/exchange within 3 working days by following our instructions. It’s better to use the shipping method providing tracking information as well as a signature, so delivery can be confirmed. If the item to be returned/exchanged is shipped without a tracking number, the customer will be liable once the item is lost by the carrier and no refund will be issued.
- Step 3 : Refund or exchangeWhen we receive your return, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.
Refunds
A refund will be provided to the original method of payment within 3-5 business days after we have received, inspected and confirmed.