Orders & Payments
Q: What payment methods do you accept?
- PayPal Express
- PayPal Credit
- All Major Credit/Debit Cards
A: PayPal Express is a fast and secure way to bypass guest checkout and purchase our products online. PayPal has all of your details saved, so all it takes is an email address and password to safely complete your online purchase.
Q: How do I know if my order is placed successfully?
A: You will receive an order confirmation email when your order has been placed successfully. By visiting the Track My Order, you can check the status of your order.
Shipping & Delivery
Q: How much will delivery cost?
A: For your convenience, we are happy to ship our products to every place in the world.
For international orders, rates and shipping time differ from country to country, for detailed rate and delivery time, you can know when checking out.
Q: Why is the tracking number not working?
A: When we ship our packages to you, there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility it will update. It may take a couple of days to see any activity once it has been shipped out from our end.
Q: How do I check my order or delivery status?
A: If you have not received a Shipment Confirmation email, you can also check the status of your order via the Track My Order page.
Returns & Exchanges
Q: What is your return policy?
A: We want you to feel comfortable and confident when shopping at Moissanite.vip, that’s why we offer a 30-day return & exchange policy. If for any reason you’re not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days from the delivery date. For details, please refer to Returns & Exchanges.