At Moissanite.vip, we strive to ensure your complete satisfaction with our products. If, for any reason, you are not entirely pleased with your purchase, we offer a 30-day return and exchange policy. This policy allows you to return or exchange any item purchased from us, provided you contact us within 30 days from the receipt of your package.
Return & Exchange Conditions
Please note the following conditions for returns and exchanges:
- Items must not be returned without prior authorization from us.
- The request for return or exchange must be made within 30 days from the receipt of the package.
- When returning or exchanging items, please use a shipping method that includes tracking. We are unable to process returns or exchanges for items sent without tracking.
Important: Do not send your return to the address on your package. This is not our return address and doing so will delay the processing of your return.
Return/Exchange Process
To process a return or exchange, please follow these steps:
Step 1: Initiate your return or exchange by emailing us at service@moissanite.vip. Please provide your order number in this communication. Our customer service representatives will determine your eligibility for a refund or exchange, and a “Return & Exchange” authorization will be sent to you.
Step 2: Once our customer service has approved your request and provided our return/exchange address to you, please ship the item(s) for return/exchange within 3 working days following our instructions. We recommend using a shipping method that provides both tracking and signature confirmation. If the item to be returned or exchanged is shipped without a tracking number and gets lost in transit, we will be unable to issue a refund.
Step 3: Upon receiving your return, we will inspect the item(s) within 3-5 working days. Following this, we will either provide a replacement in the case of an exchange or issue a refund.
Refunds
Once we have received, inspected, and confirmed the returned item, a refund will be issued to the original method of payment within 3-5 business days.
If you have any questions or concerns about this policy, please contact us at service@moissanite.vip. Your satisfaction is our top priority, and we’re always here to help.