Q: Why are your moissanite so cheap? Are they real?
A: Yes, they are absolutely real. Our moissanite comes from Wuzhou in Guangxi, China, which is the world’s largest moissanite processing area. By sourcing directly from this major hub, we are able to avoid excessive markups and offer these precious stones at a more affordable price. Along with this, our advanced manufacturing and cutting techniques, coupled with an efficient business model, allow us to bring these high-quality gems to our customers without the high price tag often associated with similar gemstones.
Q: Why should I choose moissanite?
A: Moissanite is an excellent choice for several reasons. First, its sparkle and fiery brilliance are very close to that of a diamond. Additionally, it ranks 9.25 on the Mohs scale of hardness, just a notch below diamonds, making it very hard and durable. Moissanite is also resistant to losing its color over time, ensuring your gem will stay as beautiful as the day you bought it. Moreover, moissanite is a socially responsible choice. As it is lab-created, it has a much smaller environmental footprint than traditional mined gemstones. Lastly, moissanite offers the beauty and durability of diamonds but at a fraction of the cost, making it an excellent value choice.
Orders & Payments
Q: What payment methods do you accept?
A: We accept PayPal. PayPal is a fast and secure way to bypass guest checkout and purchase our products online. PayPal has all of your details saved, so all it takes is an email address and password to safely complete your online purchase.
Q: How do I know if my order is placed successfully?
A: You will receive an order confirmation email when your order has been placed successfully. By visiting the Track My Order page, you can check the status of your order.
Shipping & Delivery
Q: How much will delivery cost?
A: For your convenience, we are happy to ship our products to every place in the world. For international orders, rates and shipping time differ from country to country. For detailed rate and delivery time, please refer to our Shipping Policy.
Q: Why is the tracking number not working?
A: When we ship our packages to you there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility it will update. It may take a couple of days to see any activity once it has been shipped out from our end.
Q: How do I check my order or delivery status?
A: If you have not received a Shipment Confirmation email, you can also check the status of your order via the Track My Order page.
Returns & Exchanges
Q: What is your return policy?
A: We want you to feel comfortable and confident when shopping at Moissanite.vip. That’s why we offer a 30-day return & exchange policy. If for any reason you’re not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days from the delivery date. For details, please refer to Returns & Exchanges.